About Us    /     FAQs    /     Contact Us    /     Get The App

Register Here Join Mattress Campaign
Camp Swamp Contact Us

Welcome!

We hope you will find the answer for which you are looking. If not, please do not hesitate to contact us.

REGISTRATION

  • ACCOUNT: What is the Swamp Registration Account?
    This is the account created after you completed the initial registration form; it is called your Swamp Account. From this account you can:
    • Request changes in current registrations (I Want to: drop down list)
    • See important news updates (News & Announcements tab)
    • Update your personal and billing information (My Account tab)
    • Add people or participants (My Students tab)
    • Pay your balance (Fees & Payments)
    • Register for other weeks or programs (Enroll tab)
    • And more.

    First time accessing account?
    1. Click on Swamp Account link below.
    2. Click I don't know my password.
    3. Check your email to get the password.
    4. Return to the Swamp Account Login.
    5. Type in email address and new password.
    6. Change your ID and password, if desired.

    After initial registration, go directly to the Swamp Account for all your registration needs. Click link below to access account now.

    My Account or Swamp Account (This link is found on our home page as well)
  • ACCESSING ACCOUNT: How do I access my account after registering?
    First time accessing account?
    1. Click on Swamp Account link below.
    2. Click "I don't know my password".
    3. Check your email to get the password.
    4. Return to the Swamp Account Login.
    5. Type in email address and new password.
    6. Change your ID and password, if desired.

    After initial registration, go directly to the Swamp Account for all your registration needs. Click link below to access account now.

    My Account or Swamp Account (This link is found on our home page as well)
  • BILLING ACCOUNT: What is the billing contact?
    This is the primary party responsible for making payments who will be our first point of contact for any account related questions.
  • CABIN-MATE REQUESTS: What is the policy and how do I make a request?
    • We will honor one (1) cabinmate request for all 9 & 10 year olds and first time campers of any age.
    • We cannot guarantee multiple cabinmate requests.
    • Unfortunately, a cabinmate request cannot be made via the Swamp Account. Please send us your request by clicking here.
  • CHANGES or UPDATES: How do I make a change to my child's registration information?
    Login to your Swamp Account

    Use the 'I want to:' drop down list and choose either the Drop Student Request or the Contact Staff/Send Email link.
  • DEPOSITS: Why is a deposit required?
    The deposit, which will be applied to your fee, is used to reserve a spot for only summer camp weeks and at H@Ts. In the past, we didn't require a deposit and people would sign up and then not show up, taking a spot which could have gone to another camper. We felt we needed to have something in order to judge the seriousness of the registration and to reduce no shows.

    NO DEPOSIT IS REQUIRED for retreats and Family Camp. We do ask that you are timely in cancellations because we order food based on the number registered.
  • DISCOUNTS: My account is not showing the advertised discount?
    Each registration has to be reviewed so we can assign any discounts you may be due. Give us at least 24 hours and access your account again. If your discount does not appear after 24 hours, please Contact Us.
  • MEDICINES: What if my child needs to bring medicines?
    SPECIAL NOTICE ABOUT MEDICINES
    Camp Swamp will now provide and have on hand at the Medical Station common over the counter medications (OTCs). (See List.)

    DO NOT BRING ANY OF THESE MEDICINES
    or
    COMPLETE A MEDICATION ADMINISTERED LOG FORM FOR ANY LISTED OTCs.


    Instead, list on your child's registration form and/or in the Health Section of your child's Student Record within your Swamp Account all medications he or she takes as needed--these are typically OTCs--so the Medical Staff can dispense appropriately.


    All prescribed or regularly-taken medicines are to be checked-in using the Medication Administered Log Form and given to the medical staff on arrival at camp. The form is to be downloaded and completed prior to check-in.

    New this year:

    1. Regarding MEDICINE CONTAINERS: Please send enough medication for the entire time at camp in the original package/bottle that identifies the prescribing physician, name of drug, dosage, and frequency. NOTE: If medicines are brought in any other container other than the original, you will be asked to visit the local pharmacy (about 15 minutes away) to obtain the original packaging at your own time and expense. Having a "Pill Counter" box for daily dispersion is okay; however, the original container must be present as well.

    2. Regarding EPIPENS: Camp Swamp stores epipens in strategic locations for emergency purposes pursuant to GA Statue O.C.G.A. § 31-1-15; however, these are not for general consumption. If your child requires an epi-pen, whether by choice or necessity, you are expected to provide that epipen and communicate this with the Medical Staff and the counselor treating it as any other prescribed medicine according to our check-in policies and procedures. Do NOT expect us to provide an epipen for you. Epi-pens are to be kept on the campers person at all times.

    NO MEDICINE IS TO BE KEPT BY THE CAMPER IN HIS OR HER CABIN.
    The medical staff oversees the administration of all medications.


    Medications are generally administered at mealtimes and/or when specifically prescribed. We will do our best to remind your child to take his/her medications, but it is not the responsibility of the counselors or the staff to remind your child to take his/her medicines. IF YOUR CHILD IS UNABLE TO FULFILL THIS RESPONSIBILITY, then perhaps he/she is not mature enough to attend camp.

    If there have been any changes in medical or emotional history since you filled out the medical form, please alert the medical staff on arrival.

  • MULTIPLE WEEKS: How do I register my child for multiple weeks?
    On the Web Registration Form:
    • In the section called Classes, use the Select Class #1, #2, etc. slots for each class desired.
    • NOTE: The numbering does not signify alternate choices...only register for what you plan to attend.

    In the Registration Account:
    • Use the Registration tab to choose as many classes as you desire.
    • NOTE: Be sure the person you want to register is entered as a student in the My Students tab first or their name will not be listed for enrollment.
  • MULTIPLE CHILDREN: How do I register more than one child?
    On the Web Registration Form:
    • Click the plus sign under the Student #2 Information.
    • Enter applicable information.
    • Do the same for each additional child under Student #3, #4 or #5.

    In the Registration Account:
    • Click Add New Student under the My Student tab for as many students as you desire,
    • Then go to the Registration tab.
    • Using the week/retreat drop down list, choose the event desired.
    • Click on the event listed in the window.
    • Click on the student's name.
    • Click Enroll.
  • SECURITY: How secure is my data?
    If you have access to the Internet from the computer that you are registering on, your data is already on the Internet and is vulnerable.

    An analogy our supplier likes to use is that you don't keep your life savings at your house, you take it to a place built to protect money. It is our belief that your data is safer with our supplier than in your home. Their servers are behind state of the art firewalls, monitored 7 x 24 x 365, require biometrics to enter and reside in the same facility where some of the largest U.S. banks host their servers. They take storing client information very seriously and adhere to the strict credit card processing security rules and policies.

    You can utilize www.campswamp.com with confidence. We have partnered with SafeSave, a leading payment gateway, to offer safe and secure credit card and electronic check transactions for our customers.

    The SafeSave Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
    • Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry (PCI) Data Security Standard.

GENERAL

  • CAMPER MAIL: Where do I send mail to my child?
    • Mail is given out each day.
    • Send all mail early in the week to be sure it arrives on time.
    • All packages and letters must be sent through the mail.
    • Please write a return address on your package or letter.
    • Due to limited storage, hand delivered mail will not be accepted at drop off.

    Camp Swamp
    Attn: Camper's Name
    1400 Maxeys Road
    Union Point, GA 30669
  • CHECK IN: What time do campers check in on Sunday?
    • Summer Camp Check-In is open in the dining hall from 3 PM until 5 PM.
    • If you are going to be late, or unable to attend, please call (706) 352-4451* that day, so we do not give away your bed.
    • For Special Events or Retreats, please refer to information and communications for check-in times and places.
    • A Pre-Arrival email will be sent a couple of days before each event with pertinent information, i.e. check-in, pick up times, balance due payments, directions, etc.

    * This number is not for general registration questions and is not monitored regularly when camp is not in session. Contact Us for general questions.
  • BENEVOLENCE: What are the steps for my church to support a camper(s)?
    Please do NOT send money to the camp on behalf of the members you are supporting.  In the past, churches have mailed us one lump sum to cover their member's registration fees.  This got confusing as some people had not registered and others showed up the day of check-in expecting it to be paid but it wasn't.

    Please follow this procedure:
    1. Have the member register their child and pay the required deposit. (Both a registration confirmation and a payment receipt can be printed for your verification; the deposit helps them be invested and gives us a level of assurance the camper will show.)
    2. Make a check payable to Swamp Camp Services, Inc. (This will alleviate any concern of the check not being used for camp.)
    3. Give the check to the member. (They know the amount is covered and they have the responsibility of turning it in--not you or the camp.)
    4. They turn it in when they check their child in at camp. (This way they own the completing of this process.)

    Adherence to these steps will:
    • Alleviate us tracking down people who haven't registered. (This took our small staff an enormous amount of time in the past.)
    • Avoid any potentially embarrassing situations at check-in when they think it's paid for and we show nothing has been paid. (Usually miscommunication or no communication and they feel embarrassed…then this drops into the track down process.)
    • Keep us from having to process refund checks for those whom the church thought they were supporting and then didn't register or acquire additional funds from you or the family for those who thought money was paid on their behalf and it wasn't. (Yet another way steps can be alleviated)
    • All of the above situations have happened repeatedly in the past.  We are trying to forego any of these.

    Many have followed this process in previous years and it worked like a charm giving the church benevolence team and the member more direct communication and removed the camp as the middle man/banker.

    Thanks for complying with this process.  If you have any questions, please do not hesitate to Contact Us.
  • ELECTRONICS: Should my child bring their phones or music devices?
    We would strongly advise against it.  However, if brought, these items may be used only at cabin time.  Also, in the past we have had such items lost or stolen.  If you choose to send them, please make sure they are labeled with the name of the child.  We can't be responsible for any of these items that are lost or stolen.
  • ELIGIBILITY: My child is only eight; can she come to camp?
    • Your child must be nine (9) by August 31 to be able to attend summer camp.
    • For Retreats and Special Events, please refer to registration information and communications.
  • GLUTEN FREE: Do you offer a gluten-free menu?
    Click here for our Gluten-Related Position Statement.
  • IRS STATUS: What is your Tax ID number and status?
    • Swamp Camp Services, Inc. aka The Swamp is a 501(c)3, Publication 78 listed organization. Our Tax ID is 58-2381032.
    • Click here for a copy of our IRS Exempt Letter.
  • PICK-UP: What time do I pick up my child on Saturday?
    • Each summer camp week ends on SATURDAY with closing ceremonies at 10 AM. Parents, please join us and depart.
    • Please be prompt in picking up your children.
    • For Special Events or Retreats, please refer to related information and communications.
    • A Pre-Arrival email will be sent a couple of days before each event with pertinent information, i.e. check-in, pick up times, balance due payments, directions, etc.
  • PRE-ARRIVAL INFORMATION: Is there any information before I arrive?
    A Pre-Arrival email will be sent a couple of days before each event with pertinent information, i.e. check-in, pick up times, balance due payments, directions, etc.

    You can also see general information now, by clicking here.
  • SCHOLARSHIPS: Do you offer scholarships for camp fees?
    At this time, no scholarships are offered by the camp. Please see your local church for assistance.
  • SPENDING MONEY: How much money should my child bring to camp?
    There are two occasions for your child to spend money at camp: doing crafts or buying snacks from the canteen.

    • We have a craft each day that is free, but all other crafts must be purchased (prices range for those from $.50 to $3.00).
    • Snacks may be purchased several times during the day, (prices range from $.25 to $1.50).
    • All can sodas are $.75 and all bottle drinks are $1.25.
    • We suggest $2 to $3 a day.
    There is a bank and the campers can check out the money they need for each day.
  • VEGETARIAN: My child is a vegetarian. Do you have something to eat for her?
    Vegetarian requirements are considered with the same philosophy as are gluten free situations. (Click here for our Gluten-Related Position Statement.)

    Please contact us regarding any vegetarian questions.
  • VISITORS: Can I or other parents or students visit camp?
    Only with special permission from the directors. We have found that visitors take away from the week's total experience and so we highly limit this traffic.

    Please inquire and call before showing up as this can cause a security disturbance as well.